Part 1- Listening to Problem Solving- Section 2
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Transcripts Section-2
| MAN: | Any luck with the Norgus hat? |
| WOMAN: | Sort of . . . I started to order one, but I stopped before paying. Your store’s website charges $40 for the hat—which is a good deal!—but then they want $20 for shipping. |
| MAN: | Well, you can get free shipping if you join our customer club. |
| WOMAN: | Yeah, I saw that . . . But it costs $50 a year to join, so it's really not worth it for me. I don’t think I would use it that often. |
| MAN: | Yeah, I see your point. What I would do is join the customer club, then buy your hat online and get the free shipping. There’s a 30-day free trial period, so after three weeks, you could cancel your membership. You won’t be charged—unless you wait too long. |
| WOMAN: | I like that idea. |
| MAN: | Yeah, why pay for a full-year membership if you only need it once? |
| WOMAN: | Right. You know, I can order it right here from my phone . . . |
Now answer questions 3-5.
- What problem does the woman have now?
- How much does the store charge for a Norgus hat?
- Why does the man want to help the woman?